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Salon policy

Our salon policies are designed to prioritize the quality of our work and the care we provide to our guests. We strive to create a welcoming and comfortable environment where our guests can feel confident that they are receiving the best possible service.

Our Stand On Quality

Our salon policies are designed to ensure that you receive the best possible service and care during your visit.

  • Our commitment to the quality of our work means that you can expect to receive services from highly skilled experienced Senior stylist and well trained supervised Emerging Stylist who are passionate about their craft.

  • Our team undergoes continuous training to stay up-to-date with the latest techniques and trends in the industry, so you can trust that you are in good hands.

  • We also prioritize cleanliness and hygiene in our salon to provide a safe and comfortable environment for our guests. Our equipment and tools are sanitized after each use, and we have strict protocols in place to maintain a clean and hygienic space.

  • We value open communication with our guests and take the time to listen to your needs and concerns. By working together, we can develop a customized plan that will meet your unique requirements and ensure that you are completely satisfied with your experience.

  • Our cancellation policy is in place to ensure that our team's time is respected, but we understand that emergencies can arise, and we will always do our best to accommodate any changes in schedule.

  • Overall, our salon policies are designed to prioritize your satisfaction and ensure that you receive the best possible service and care during your visit. We appreciate your cooperation and look forward to providing you with an exceptional salon experience.


We require at least 24 hours notice for any cancellations. If you need to cancel your appointment, please let us know by phone call or email. In the event of multiple cancellations, we may ask for a 20% deposit before scheduling your next appointment. We understand that unexpected events can arise and we strive to be as accommodating as possible. Thank you for your understanding and we look forward to seeing you soon.

If you have paid a deposit for a service and cancel within the 24-hour cancellation policy, please note that your deposit is non-transferable to your next scheduled appointment. This is because the time that was reserved for you cannot be easily filled at short notice, and the deposit compensates our salon for this loss of time. We appreciate your understanding and look forward to seeing you at your next appointment.

Late arrival

We understand that sometimes life gets in the way. If you are running late for your appointment, please call the salon and notify your Stylist. We will do our best to accomodate you and fit you in, but if your late arrival compromises other clients, we may have to reschedule your appointment. We apologize for any inconvenience and thank you for your understanding.


Congratulations on your upcoming wedding! To ensure that we provide you with the best possible service, we kindly request at least 4 weeks' notice for all wedding bookings. Our talented Bridal stylist is in high demand and often books out of the salon, so it's important that we have adequate time to secure their availability for your special day. Please note that the deposit required to secure your booking is non-refundable, as it guarantees our salon's commitment to providing you with exceptional service and care. We appreciate your understanding and look forward to being a part of your special day.


We strive to ensure our clients are completely satisfied with their hair services. If you are unhappy with your result, we appreciate your feedback and want to help you find a solution. Please let us know within 10 days of your appointment so that we can adjust the colour or cut to your satisfaction. Our team of experienced stylists are here to help and we will do everything we can to make sure you leave our salon feeling beautiful and confident.


We understand that sometimes our service may not meet our clients' expectations, and in such cases, if we can not rectify any alternative solutions we offer a refund policy.

All refund requests must be discussed with our Director, Ronda Shaskey. To contact Ronda, please email her at All requests will be considered on a case by case basis. We appreciate your understanding and apologize for any inconvenience caused. 

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