Our Stand On Quality
Our salon policies are designed to ensure that you receive the best possible service and care during your visit.
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Our commitment to the quality of our work means that you can expect to receive services from highly skilled experienced Senior stylist and well trained supervised Emerging Stylist who are passionate about their craft.
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Our team undergoes continuous training to stay up-to-date with the latest techniques and trends in the industry, so you can trust that you are in good hands.
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We also prioritize cleanliness and hygiene in our salon to provide a safe and comfortable environment for our guests. Our equipment and tools are sanitized after each use, and we have strict protocols in place to maintain a clean and hygienic space.
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We value open communication with our guests and take the time to listen to your needs and concerns. By working together, we can develop a customized plan that will meet your unique requirements and ensure that you are completely satisfied with your experience.
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Our cancellation policy is in place to ensure that our team's time is respected, but we understand that emergencies can arise, and we will always do our best to accommodate any changes in schedule.
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Overall, our salon policies are designed to prioritize your satisfaction and ensure that you receive the best possible service and care during your visit. We appreciate your cooperation and look forward to providing you with an exceptional salon experience.
Cancelation
We require at least 24 hours notice for any cancellations. If you need to cancel your appointment, please let us know by phone call or email. In the event of multiple cancellations, we may ask for a 20% deposit before scheduling your next appointment. We understand that unexpected events can arise and we strive to be as accommodating as possible. Thank you for your understanding and we look forward to seeing you soon.
If you have paid a deposit for a service and cancel within the 24-hour cancellation policy, please note that your deposit is non-transferable to your next scheduled appointment. This is because the time that was reserved for you cannot be easily filled at short notice, and the deposit compensates our salon for this loss of time. We appreciate your understanding and look forward to seeing you at your next appointment.
Late arrival
We understand that sometimes life gets in the way. If you are running late for your appointment, please call the salon and notify your Stylist. We will do our best to accomodate you and fit you in, but if your late arrival compromises other clients, we may have to reschedule your appointment. We apologize for any inconvenience and thank you for your understanding.
Weddings
Congratulations on your upcoming wedding! To ensure that we provide you with the best possible service, we kindly request at least 4 weeks' notice for all wedding bookings. Our talented Bridal stylist is in high demand and often books out of the salon, so it's important that we have adequate time to secure their availability for your special day. Please note that the deposit required to secure your booking is non-refundable, as it guarantees our salon's commitment to providing you with exceptional service and care. We appreciate your understanding and look forward to being a part of your special day.
Adjustments
We strive to ensure our clients are completely satisfied with their hair services. If you are unhappy with your result, we appreciate your feedback and want to help you find a solution. Please let us know within 10 days of your appointment so that we can adjust the colour or cut to your satisfaction. Our team of experienced stylists are here to help and we will do everything we can to make sure you leave our salon feeling beautiful and confident.
Refunds
We understand that sometimes our service may not meet our clients' expectations, and in such cases, if we can not rectify any alternative solutions we offer a refund policy.
All refund requests must be discussed with our Manager Claire Kyle to contact Claire, please email her at claire.kyle@nspyrered.co.nz.
All requests will be considered on a case by case basis.
We appreciate your understanding and apologize for any inconvenience caused.
Privacy Policy
Last updated: February 2026
Nspyre Red Hair (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect personal information including:
• Full name
• Email address
• Phone number
• Appointment history
• Consultation notes
• Marketing preferences
• Information submitted through Meta (Facebook/Instagram) lead forms
• Information submitted through our website
We may also collect website usage data through cookies and analytics tools.
2. How We Use Your Information
We collect and use your information to:
• Contact you regarding consultations or bookings
• Schedule and manage appointments
• Provide hair and beauty services
• Respond to enquiries
• Send appointment reminders
• Improve our services and marketing
• Send promotional offers (only if you have opted in)
We do not sell your personal information to third parties.
3. Third-Party Services
We may share your information with trusted third-party providers who assist us in operating our business, including:
• Online booking platforms (e.g. Fresha)
• Payment processors
• Email marketing providers
• Advertising platforms (e.g. Meta/Facebook & Instagram)
• Website hosting providers
These providers are required to protect your information.
4. Marketing Communications
If you provide your details through a consultation form or website enquiry, we may contact you regarding your enquiry.
If you subscribe to marketing communications, you may opt out at any time by clicking “unsubscribe” or contacting us directly.
5. Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
However, no online system can guarantee complete security.
6. Access & Correction
Under the Privacy Act 2020, you have the right to:
• Request access to your personal information
• Request correction of your personal information
To make a request, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Nspyre Red Hair
Email: claire.kyle@nspyrered.co.nz
Phone: 03 420 2499
Website: www.nspyreredhair.com